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Forgive the lame link, but this is where I found the story about major chain stores expected to close down many--possibly all--stores.

This is interesting to me because I was just in #1-Least-Likely-to-Succeed, aka Sears, the other day. Having suffered through a few seasons of really cruddy kids' clothes that couldn't stand up to washing, I decided to see if Lands' End could do better for at least a few key items. I buy a lot of Sweety's clothes there because they're classic-looking and they last forever. And the kids' clothes were very nice, but some of them were mismarked. Not wanting to wait another five years for one of the girls to wear a certain cardigan, I readied for returns.

But returning with the included label costs you $6.50. If I understood the woman on the phone correctly, it costs that even if the return is due to their mistake. Returning them at Sears, though, is free. So off to Sears we went.

The return went very smoothly. The items were still tagged; their bags had been opened, but that was it. Everything was pretty close to pristine. And do you know what sticker they put on them? "CLEARANCE--USED." If they're having to do that every time Lands' End screws up an order, then no wonder they're not doing well.

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mimulus_borogove

March 2009

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